Your data,
handled with care.
This policy explains what personal data J5 Digital Ltd collects when you use this website, how we use it, and the rights you have in relation to it.
Who we are
J5 Digital Ltd ("J5 Digital", "we", "us", "our") is the data controller for personal data processed in connection with this website. We are a company registered in England and Wales under company number 17078074. Our registered address is West One Business Village, 1 Emily Street, Hull, HU9 1ND.
Questions about this policy or how we handle your data can be directed to •••••••••••••••••••••.
What information we collect and why
Analytics data
If you accept analytics cookies, we use Google Analytics 4 to collect anonymised information about how visitors use this website. This includes pages visited, time spent on the site, the type of device and browser used, and your general geographic region. We do not use this data to identify you personally.
Analytics are only active after you have given your consent via the cookie banner. You can withdraw consent at any time using the link in the footer of this website.
Enquiry data
If you submit an enquiry via our contact form, we collect the information you provide: your name, email address, organisation, role, the nature of your enquiry, and your message. You are also asked to give explicit consent before submitting.
This information is used solely to respond to your enquiry. It is transmitted directly to us by email and is not stored in a separate database or CRM.
Technical and server logs
Standard server and network logs may record your IP address, browser type, and the pages you request. These logs are held by our hosting infrastructure for security and diagnostic purposes and are not used to identify individual users.
Lawful basis for processing
- Analytics cookies — processed on the basis of your consent (UK GDPR Article 6(1)(a) and the Privacy and Electronic Communications Regulations).
- Enquiry data — processed on the basis of your consent (the checkbox on the contact form), and where an ongoing engagement results, our legitimate interests in maintaining that relationship.
- Technical logs — processed on the basis of our legitimate interests in maintaining the security and integrity of this website.
Cookies
We use two categories of cookie on this website.
Strictly necessary cookies
We do not currently set any strictly necessary cookies. If this changes, this policy will be updated.
Analytics cookies
If you accept analytics cookies, Google Analytics 4 sets cookies (_ga, _ga_*) to distinguish users and sessions. These cookies persist for up to two years. For full details of how Google uses this data, see Google's privacy policy.
How we share your data
We do not sell your personal data or share it with third parties for marketing purposes. We work with the following processors in the course of operating this website:
- Google LLC — Google Analytics, for aggregated usage data. Only active if you have consented to analytics cookies.
- Amazon Web Services, Inc. — cloud hosting and email delivery infrastructure for this website and the contact form.
- Cloudflare, Inc. — DNS, DDoS protection, and content delivery.
How long we keep your data
- Analytics data — up to 14 months, as configured in Google Analytics. Aggregate reporting data may be retained longer.
- Enquiry data — retained in email for as long as needed to service the enquiry and any resulting engagement. We periodically review and delete correspondence that is no longer needed.
- Technical logs — up to 90 days, as set by our hosting providers.
Your rights
Under UK GDPR you have the right to request access to, rectification or erasure of your personal data, to restrict or object to processing, and to data portability. We do not carry out automated decision-making or profiling.
To exercise any of these rights, contact us at •••••••••••••••••••••. We will respond within one month.
Changes to this policy
We may update this privacy policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.
Contact and complaints
For any data protection queries, please contact us at •••••••••••••••••••••.
If you believe your rights have not been respected, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority. We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.